A Customer Service Representative Does Not Care About Your Money

When you buy a watch, it does not automatically come sized for your wrist. It comes at a standard length. Reason being: peoples’ wrist sizes can vary from person to person. It is not my responsibility, and neither the company I work, to make each watch individually sized. Is it really that difficult to understand that a watch comes with plenty of “girth” to give way for big people? I apologize for those out there that have an enormous wrist size. And actually, I receive plenty of phone calls every day from people that COMPLAIN about how the bands on our watches come incredibly too small for their wrist.

 

I’d like to also mention, saying that you “are just going to have to send it back” doesn’t mean anything to me. A customer service representative does not give two cents about what a consumer does with the product they have just purchased. A customer service representative does not care about what you do with your money and neither do they care about how much a person spends on the company’s products. Yes, a consumer is very important in the sense that they do have buying power and they can buy anything from anywhere. Honestly, though, a customer service representative is not paid to “care” about how someone is spending their money. They are paid to assist a customer in handling and using their product. They are there to give the consumer of a company’s product help on how to use it. Again, a customer service representative does not particularly care if you are going to send back a product for a refund. Their paycheck is not affected by such returns. The only person that suffers from such “returns” by a consumer exercising their buying power is the vendor that sold the product in the first place. That’s not to say that the creator of the product does not suffer. Of course they do. But, they only suffer if consumers return said product in mass quantities. Then the creator of the product loses a client due to bad workmanship.

 

Customer Service does not care about money. Plain & simple.

The Light of My Life

Let me introduce my wonderful girlfriend. We met during the holidays of 2007 when she started working at the coffee shop I was a boss at. It turned out that we shared a lot of the same interests and, not to mention, there was a lot of unspoken chemistry between the both of us. “Don’t you feel like you’re not an alien anymore?” referring to the fact that we’re both of the same ethnicity. That caught my attention! After that small conversational confrontation, we parted ways and did whatever it is that we did in our days.

She’s the best person I could be living my life with. Albeit that we’re both young, none of that stuff matters considering that we are both in search of the same things out of life.

Words aren’t enough to begin describing who she is or how she is. She’s the light of my life and she has what I need & want: someone to push me into the greatness and to instill in me the confidence that is needed to always achieve the best out of life. “Excuse me, babydoll, but I like your style,” as said by the rapper Akrobatik.

She’s as funny as a stand-up comic high on herb, and as serious as a heart-attack. I can easily say that no other female can compare to what my honey is, but I’m not one to put other females down (at least the genuine ones!).

This pretty lady in my life is my sunshine all day-everyday.

“I’m a movement by myself, but a force when we’re together,” as said by Fabolous the rapper.

 

“When a girl lays her head on your chest,
she is wishing for you to be her’s forever.”

Words of Advice – Getting Along

get along with each other in this world and in this lifetime. at the end of the day.. war brings heartache. strife brings pain and arguments bring nothing. choose your battles wisely. you may think that you are winning and that at the end of the day everything is ok. but it isn’t. someone out there is being affected by the turmoil. drama brings nothing. it brings a lot of nothing. who wants nothing in this world? this world is too precious to bring nothing to the table.

i want happiness. i want peace. i want serenity. i do not like negative words nor negativity. i do everything i can to dispel that from my life. i do not have time for petty & childish games from anyone. i have too many great things to accomplish to have people around me mess up my tranquility.

word of advice.. get along. if no one gets along.. then leave me be. i would much rather just be left alone in my peaceful existence than have people around me sh*t all over it.

word of advice.. get along. things are not gonna change. if you do not start to get along, people will notice and not want anything to do with you. trust me.

word of advice.. get along. if you don’t start to get along and start treating each other as people instead of animals.. then you will never get the things in life that you want the most. life is not about a power trip, nor a play. it’s not like that at all.

MY WORDS OF ADVICE: GET ALONG WITH EACH OTHER AND THERE SHALL BE PEACE, LOVE, UNITY & RESPECT [FOR ONE ANOTHER]

Customer Voices

Another day at the office! Customer service at this company is pretty decent. Mornings are full of online events that consist of reading The New York Times, MSNBC.com, and tabloids. Sometimes people call early in the morning and request to register a warranty for their watch. Other times they call in wanting to complain about how the watch they just bought from one of our biggest vendors arrived to them in a damaged package.

 

Is it my company’s fault that the product the customer purchases from the vendor arrives damaged? No, it isn’t. The vendor that buys our product does some ungodly things to them. At some point, their quality assurance employees bitterly manhandle the merchandise and ship it out the customer. The customer then receives it, calls my company, airs their frustrations out on us, and then, ultimately, they return it to the vendor they bought it from. During that process, who knows if they bitterly manhandle the product they had just bought. They probably drop the product or scratch it up and return it to the vendor like that.

 

What does the vendor do? They give it to their quality assurance employee who, in turn, inspects the product and OKs the product to be sellable again. The vendor then puts it on the shelf again and waits for another customer to buy the product. Of course, as soon as the customer receives the product they requested, they bitterly call my company and complain that they received it in a horrible condition and that they expected better product presentation from my company.

 

It’s a vicious cycle! It’s been like this for quite some time and it is going to take a lot of time and effort to correct the errors that the vendor is making. This will end up hurting my company’s image and no one will really trust the company again.

 

Another question should also be asked, “Does my company even care?”