When you buy a watch, it does not automatically come sized for your wrist. It comes at a standard length. Reason being: peoples’ wrist sizes can vary from person to person. It is not my responsibility, and neither the company I work, to make each watch individually sized. Is it really that difficult to understand that a watch comes with plenty of “girth” to give way for big people? I apologize for those out there that have an enormous wrist size. And actually, I receive plenty of phone calls every day from people that COMPLAIN about how the bands on our watches come incredibly too small for their wrist.
I’d like to also mention, saying that you “are just going to have to send it back” doesn’t mean anything to me. A customer service representative does not give two cents about what a consumer does with the product they have just purchased. A customer service representative does not care about what you do with your money and neither do they care about how much a person spends on the company’s products. Yes, a consumer is very important in the sense that they do have buying power and they can buy anything from anywhere. Honestly, though, a customer service representative is not paid to “care” about how someone is spending their money. They are paid to assist a customer in handling and using their product. They are there to give the consumer of a company’s product help on how to use it. Again, a customer service representative does not particularly care if you are going to send back a product for a refund. Their paycheck is not affected by such returns. The only person that suffers from such “returns” by a consumer exercising their buying power is the vendor that sold the product in the first place. That’s not to say that the creator of the product does not suffer. Of course they do. But, they only suffer if consumers return said product in mass quantities. Then the creator of the product loses a client due to bad workmanship.
Customer Service does not care about money. Plain & simple.
June 25, 2008 -
Posted by
Daniel |
..work.. |
buy, buying power, company policy, complaints, consumer, customer, customer service, money, purchase, vendor |
1 Comment
mostly all customer care representative dont care about the money that the customer paid maybe because they are only a company that outsource a certain product to help ease there work. tnx for sharing your idea.