1. 6-8 weeks – you better pray that it doesn’t get sent to Heromex, spend three months there, and still come back broken
2. Let me connect you to her voicemail – The supervisor never answers her VM. You’re just going to end up talking to me again.
3. We’ll replace your product – We never have the right model in stock. We really mean we’ll find something cheaper and send that to you.
4. Our overseas manufacturer – China
5. I’ll look into this and see what I can do – You’re screwed
6. There were 1000 abandoned calls – there were 10
7. Company is monitoring the calls – Billy printed reports
8. We’re going to have a meeting at 5:20 – We’ll never have the meeting. We just want to scare you
9. Handle your customers – Lie, lie, lie, lie and make excuses.

My country, the United States of America, decided to go to war, and now we are paying the price. It seems to me, my country is making a personal issue a world-wide affair. Do people NOT understand that we are suffering a depression because of war? Do they not know that our oil prices are high because the people that control that commodity are bitter with us? The Europeans are suffering, as well. I do not hear much about other countries suffering, though. Maybe it is because my country is ethno-centric. Who knows? But, what I DO know is that we are now paying the price of an action that was committed almost a decade ago.

Maybe it was what was wanted from the enemy. They knew where to hit, and they know how we would respond. Maybe we should have done something better to have overcome the situation we are all in now. But no, the United States’ President Bush decided to send troops and “take care of business” on the other side of the globe.

The United States will NEVER appease those that we call an enemy and neither will they give in to those that seemingly have more power in certain arenas. It will never happen. Take it as a good thing, or a bad thing. The point is, Imperialism is a thing of the past. Or, maybe the answer is having better leaders in place, instead of having leaders that take on personal agendas. President Bush made a mistake and now the citizens of the United States are paying for those mistakes, while the rich get richer and the poor get poorer.

When you buy a watch, it does not automatically come sized for your wrist. It comes at a standard length. Reason being: peoples’ wrist sizes can vary from person to person. It is not my responsibility, and neither the company I work, to make each watch individually sized. Is it really that difficult to understand that a watch comes with plenty of “girth” to give way for big people? I apologize for those out there that have an enormous wrist size. And actually, I receive plenty of phone calls every day from people that COMPLAIN about how the bands on our watches come incredibly too small for their wrist.

I’d like to also mention, saying that you “are just going to have to send it back” doesn’t mean anything to me. A customer service representative does not give two cents about what a consumer does with the product they have just purchased. A customer service representative does not care about what you do with your money and neither do they care about how much a person spends on the company’s products. Yes, a consumer is very important in the sense that they do have buying power and they can buy anything from anywhere. Honestly, though, a customer service representative is not paid to “care” about how someone is spending their money. They are paid to assist a customer in handling and using their product. They are there to give the consumer of a company’s product help on how to use it. Again, a customer service representative does not particularly care if you are going to send back a product for a refund. Their paycheck is not affected by such returns. The only person that suffers from such “returns” by a consumer exercising their buying power is the vendor that sold the product in the first place. That’s not to say that the creator of the product does not suffer. Of course they do. But, they only suffer if consumers return said product in mass quantities. Then the creator of the product loses a client due to bad workmanship.

Customer Service does not care about money. Plain & simple.

Let me introduce my wonderful girlfriend. We met during the holidays of 2007 when she started working at the coffee shop I was a boss at. It turned out that we shared a lot of the same interests and, not to mention, there was a lot of unspoken chemistry between the both of us. “Don’t you feel like you’re not an alien anymore?” referring to the fact that we’re both of the same ethnicity. That caught my attention! After that small conversational confrontation, we parted ways and did whatever it is that we did in our days.

She’s the best person I could be living my life with. Albeit that we’re both young, none of that stuff matters considering that we are both in search of the same things out of life.

Words aren’t enough to begin describing who she is or how she is. She’s the light of my life and she has what I need & want: someone to push me into the greatness and to instill in me the confidence that is needed to always achieve the best out of life. “Excuse me, babydoll, but I like your style,” as said by the rapper Akrobatik.

She’s as funny as a stand-up comic high on herb, and as serious as a heart-attack. I can easily say that no other female can compare to what my honey is, but I’m not one to put other females down (at least the genuine ones!).

This pretty lady in my life is my sunshine all day-everyday.

“I’m a movement by myself, but a force when we’re together,” as said by Fabolous the rapper.

“When a girl lays her head on your chest,
she is wishing for you to be her’s forever.”

get along with each other in this world and in this lifetime. at the end of the day.. war brings heartache. strife brings pain and arguments bring nothing. choose your battles wisely. you may think that you are winning and that at the end of the day everything is ok. but it isn’t. someone out there is being affected by the turmoil. drama brings nothing. it brings a lot of nothing. who wants nothing in this world? this world is too precious to bring nothing to the table.

i want happiness. i want peace. i want serenity. i do not like negative words nor negativity. i do everything i can to dispel that from my life. i do not have time for petty & childish games from anyone. i have too many great things to accomplish to have people around me mess up my tranquility.

word of advice.. get along. if no one gets along.. then leave me be. i would much rather just be left alone in my peaceful existence than have people around me sh*t all over it.

word of advice.. get along. things are not gonna change. if you do not start to get along, people will notice and not want anything to do with you. trust me.

word of advice.. get along. if you don’t start to get along and start treating each other as people instead of animals.. then you will never get the things in life that you want the most. life is not about a power trip, nor a play. it’s not like that at all.

MY WORDS OF ADVICE: GET ALONG WITH EACH OTHER AND THERE SHALL BE PEACE, LOVE, UNITY & RESPECT [FOR ONE ANOTHER]

Another day at the office! Customer service at this company is pretty decent. Mornings are full of online events that consist of reading The New York Times, MSNBC.com, and tabloids. Sometimes people call early in the morning and request to register a warranty for their watch. Other times they call in wanting to complain about how the watch they just bought from one of our biggest vendors arrived to them in a damaged package.

Is it my company’s fault that the product the customer purchases from the vendor arrives damaged? No, it isn’t. The vendor that buys our product does some ungodly things to them. At some point, their quality assurance employees bitterly manhandle the merchandise and ship it out the customer. The customer then receives it, calls my company, airs their frustrations out on us, and then, ultimately, they return it to the vendor they bought it from. During that process, who knows if they bitterly manhandle the product they had just bought. They probably drop the product or scratch it up and return it to the vendor like that.

What does the vendor do? They give it to their quality assurance employee who, in turn, inspects the product and OKs the product to be sellable again. The vendor then puts it on the shelf again and waits for another customer to buy the product. Of course, as soon as the customer receives the product they requested, they bitterly call my company and complain that they received it in a horrible condition and that they expected better product presentation from my company.

It’s a vicious cycle! It’s been like this for quite some time and it is going to take a lot of time and effort to correct the errors that the vendor is making. This will end up hurting my company’s image and no one will really trust the company again.

Another question should also be asked, “Does my company even care?”

Written on Thursday, May 15, 2008 at 6:58pm

it’s difficult keeping this in balance. easily typed.. easily read.. & easily said.

i’m having a hard time admitting that keeping things afloat is easy. it can get hard at times, and there are other moments where i just want to crawl in a hole and disappear for a good moment or two (not death). but that’s immature and childish.
i try and confront problems as they arise and i try to make sure i keep my cool. it’s difficult. some times i just want to say fuck it all. and no.. it’s not any relationship issues. it’s more like… everything.

but saying “fuck it all” is negative and just plain wrong. why throw everything away that was given to me? i want to feel accomplished and happy at the end of it all. and.. the only way in doing so is by tackling all those fears and speedbumps with tenacity and patience.

love goes a long way. and.. love is not easy. love takes time and a lot of strength. love is earned. that’s why there are people out there that like to sleep around and not commit. they just don’t want to deal with all the complicated-ness that comes with loving another person. loving another person means you accept them for who they are and you care more about them than you do yourself (hope that made sense).

i write these things for myself. not for anyone. i write these things so that one day.. when i look back at the struggles that i had to endure to achieve blissful happiness.. i can remind myself that it wasn’t given to me easily. in all actuality.. it was given to me in the hopes that i might be able to handle everything. i like reading past things and reminding myself that not everything is easy.. every thing comes fantastic. it’s just up to you to make sure it stays that way.

writing frees my soul. i can read and it’s like i’m reading my inner-most thoughts. i like it.

so.. don’t knock my hustle and if you are… leave me be. now i’m ranting. so good-bye/

Written on Thursday, March 20, 2008 at 7:04pm

things that cannot be controlled happen to everyone. no matter what religion, beliefs, values, or goodness someone holds.. things just happen. it’s life. aka.. reality. don’t chalk it up to karma.. it’s not karma. and if it is karma.. then you should know what bad things you have been doing in the past. aside from that, though.. things just happen. the best you can do is just take it in stride.. let things be.. and handle them. no point in letting the spilled milk sour your day. it spilled.. accept it.. clean it up.. and drink another cup.
have fun.. live life.. and don’t go thinking that just because you do plenty of good things it means that you should be exempt from the unpredictable. the best that can happen… we bounce back stronger than ever.
enjoy*

Written on Monday, March 17, 2008 at 10:42am

Here are some words that are shared and are up for grabs and can be used as sustenance for the mind.

life is about living, obviously. it’s more than likely that it is your life. although, there are lives out there that are governed by an authority. it can be a positive one.. or a negative one. for those that are under a lot of negativity.. the best that can be done is the sharing of some positive vibes that can hopefully make their lives a bit lovelier. for those that are under the bless-ed goodness of a pleasant life.. the best that can be done BY THEM is the sharing of good vibes so that others around them can prosper and grow as individuals to lead a prosperous life.
it’s disheartening seeing others at a disadvantage. it pains seeing a car broken down on the highway. as ugly as it may seem.. and as mis-taken-care-of as it may be seen.. they are people, too. no one likes to be put in situations where we are helpless. snide comments about their physical state of being is uncalled for.. and.. honestly.. it’s not a place where they can be judged. the judging that should be taking place is when negative situations arise before our eyes. that is when the first stone should be cast. others do not know what goes on in the daily lives of others. we just see.. but nothing is known.
even when everything is known to eye and to the mind.. it still does not give the right for judgement to take place. plain and simple.. we are not god.. A god.. a superior being.. or anything that powerful. we are human beings. if anything.. sad to say (if you want to be pissy about it).. we need to concern ourselves with our own personal business and take care of those that we genuinely love.
the funny thing is though.. a genuine person will also see the hate and despair that surrounds them on a day to day basis. and.. with their generosity and sincerity.. they will take it up themselves to see that everyone.. regardless of race, age, sex, orientation, WHATEVER.. is at the very least… HAPPY.

Written on Tuesday, April 15, 2008

no matter how hard life may be.. someone will always be there to catch you. the only thing that holds you back are your actions. the golden rule. live it to the fullest. just like carpe diem. do something shady.. something will mess up your flow and it all goes down the drain. do good… and you will be rewarded with all the riches you have ever wanted.

karma will always prevail*

Written on Wednesday, April 30, 2008

it’s a bit difficult to strive for achievement and actually be successful. it takes a lot of risk and courage to jump into the unknown and THINK that you are going to come out alive. all you can really do is hope for the best and wish that you make it. it’s either hit or miss. for those times that you miss.. just pick it up and do it all over again. don’t complain. more times than not.. you’re in a position that others envy.

it seems that a lof of people are not satisfied with their lives. they are always wishing that they were in the other person’s shoes and/or living another life. take control of what is your’s! no point in dreading the unattainable and wishing that something that does not belong to you was your’s. there’s no use. you were given that life for a reason. either you messed it all up for yourself.. or you earned it. but you were not given that life for no plain reason. spiritual person or not… everyone makes life what it is.. not a creator.